Serving the high temperature heat processing industry since 1979 !
At the time, I represented another foundry. We were awarded an order from Carmeuse Lime, Butler KY. Customer changed delivery date. Upon reflection, I don't believe the ship date was changed at the manufacturer.
Customer calls me Friday afternoon at 3:30 asking where is his tube? He goes on to tell me that if the tube is not at the plant by noon Saturday, I could forget ever doing business there again.
My daughter was traveling with me. I had Christine take the wheel. I spend the next 2 hours on the phone attempting to make things happen. The guys at centrifugal to begin welding tube for pick up around midnight. I get dinner to go and I rent a flat bed. I arrive at 12:30 am, drive through the night and arrive at Carmeuse at 10:30 am.
Words are cheap! No one told me to do this!
Gear manufacturer operates a pusher carburizing furnace. I had supplied the hearth tiles for many years. A decision was made internally to try another manufacturer who had a better price.
Customer advised they were considering a change. I cautioned them and told them "you get what you pay for"!
The tiles failed within weeks. They were calling me every day to expedite delivery. It was a expensive lession for them. VERY EXPENSIVE!
Wisconsin lamination manufacturer calls Kentucky manufacturer I supply. They want to know who I represent for fabricated serpentine trays. I visit next day. Leading manufacturer in our industry made a set of serpentine trays with the straight bar in wrong orientation, Supplier advises that they won't do anything since since customer approved the order. Supplier won the fight, lost the battle. I win the customer.
Years back, a friend is considering exiting corporate heat treat and becoming a rep. I gave him information on the rep industry. I took him to a Manufacturers of Cincinnati luncheon to network. He made the switch.
We continue to be friends and don't have competing products!
Our God is big enough to provide for both of us. I will never atain the knowledge and skills he has aquired. He might come close to my looks and charm.